Cellspare believes in helping its customers as far as possible and has therefore a liberal policy.
1. Warranty Policy
Please review these policies carefully as they are the terms of sale that govern your purchases at Cellspare.com. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order at Cellspare.com constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.
- The protective film or warranty seal should not have any reposition traces.
- The part should not be physically damaged.
- No any modifications or adjustments to the device or misuse of the item.
- The warranty doesn`t cover careless usage of the item ( ingress of alien objects and liquids on spare parts or in devices, electrostatic discharges, misusage of voltage and other external factors )
- The protective film and warranty seals on LCD and touch screen should be intact, before taking off protective film and seals please check if the LCD or touch screen is working. if you remove it means you accept product and warranty void.
2. Cancellation Policy
If you cancel product order before your product has been shipped, we will refund you the entire amount of product. If you cancel product order after your product has been shipped, you can do one of the following.
1. If your product has been shipped then customer has to pay the cancellation shipment courier charges.
2. If you received the product, than it will be eligible for product replacement, only in case of defect or damage found with the product. You can refer our replacement guarantee for that.
3. We not refund amount in below condition. we will issue iPoints for the similar value of the product, which a customer can later use in future purchases from our website. ( phone repaired, change my mind, not interested, technician not accept this parts, repaired phone by other way and more...)
Please Note: All Spares and accessories are Insured against theft and damages incurred during transit. If you receive a package which is open or looks to have been tampered with, do not accept it. Contact our customer care on (079) 2550-7147 we will try to solve the issue as early as possible. Please inform us within same 24 hours otherwise we cannot accept replacement or refund claim.
3. Refund policy
1. Upon purchasing our products, if you encounter a defective* item or receive a product different from the specifications listed on the site, kindly notify us within 24 hours of product receipt. After confirmation from the Cellspare team, please return the item to us within 3 working days. We will promptly process your refund on the same day the product arrives at our facility.
2. After 24 hours of the delivery, Product damage or manufacturing defect claim it will not be covered under warranty or for refund.
3. Refunds are applicable only in cases where a defective or incorrect product has been received.
4. Upon receiving a confirmation email from us regarding your refund request, be assured that we have initiated the process and are actively coordinating with financial institutions to facilitate the refund
5. Once the refund is initiated from our end, the credited amount will reflect in your original payment method within 3 - 7 working days.
6. Occasionally, financial institutions may take additional time to process refund requests. If the refund has not been completed by the promised date, feel free to contact us, and we will gladly assist you.
4. Contact us
If you have any further question about our warranty policy, please feel free to contact us via email : [email protected]